Refund policy

Thank you for shopping at Atelier Bordaire!

We offer a refund and/or exchange within the first 15 days of your purchase. If 15 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition as when you received it.
• The item must be in the original packaging.
• To complete the return, we require a receipt or proof of purchase.
• We only offer refunds for items sold at regular price; items on sale cannot be returned.
• If the item in question was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at atelier.bordaire@gmail.com.

Excluded Assets

The following goods are not covered by the returns policy:

• Gift cards
• Custom orders

Partial refunds are granted (if applicable).

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to an error on our part.
• Any item returned more than 15 days after delivery.

Once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Delayed or missing refunds

• If you haven't received a refund yet, check your bank account first. Then, contact your credit card company; it may take some time for your refund to be officially credited.
• If you have done all this and still haven't received your refund, please contact us at atelier.bordaire@gmail.com.

Shipping

• The customer will be responsible for paying the shipping costs for the return of the item.
• Shipping costs are non-refundable! If you receive a refund, the shipping cost will be deducted from your refund.
• The time it takes for your product to arrive may vary depending on where you live.
• Please note that we cannot guarantee that we will receive your returned item.